Course Frequently Asked Questions
Most frequent questions and answers
Please click on the Course Materials tab on the menu bar. We recommend that you download course materials ahead of time and use a compatible electronic device to view the materials.
The course evaluation will be hosted through the new MyCE portal. If this is your first course using our new platform, you should have already received a separate email from firstname.lastname@example.org.
Faculty will receive an email from HMS and should follow their own set of required instructions.
On your dashboard, there should be an “Active” and a “Transcript” tab. Under the Transcript tab you will see the courses you have completed, meaning you have met all requirements to claim the certificate. At the bottom right there will be a red box that says “Download Certificate”.
If you have not fully completed the course requirements, it will not be listed under Transcript. In this case, go back to the Active tab and re-enter the course to see what still needs to be completed.
We suggest you complete the evaluation 1 topic at a time so the experience is fresh in your mind. Please be sure to either click “SAVE” or “SAVE AND CONTINUE.” Each time you return to the evaluation, navigate to the topic you wish to evaluate in the right-hand menu. You may move back and forth through your evaluation to edit your answers. Your certificate will update each time you claim your credits while the course remains open.
The recorded lectures will be available for 30 days from the start date of the course. Login to this website for the course’s recorded lectures and click on the video library on the menu bar or click here.
Please Note, the deadline to complete your evaluation is 30 days. No exceptions.
Go to https://myce.hms.harvard.edu for the evaluation form.
Technical Help & FAQs
Please Make sure you are using the email you registered with the course. If you didn’t receive your login passcode by email, please check your spam/junk folder for an email from email@example.com
If you have any issues accessing the link or using the platform during the day, please email firstname.lastname@example.org There will also be live chat available during virtual course hours. Live chat icon is located bottom left of any page you are viewing.
Ensure the volume control, on the bottom right corner of the video player is clicked on (volume bars).
This can often be the result of insufficient Internet bandwidth to/from your viewing location. We recommend a minimum of 4mbps download speeds to view the presentations in 720p, and 8mbps to view presentations in full 1080p HD. You can test your approximate bandwidth by visiting Fast.com. Additionally, we recommend closing any other applications or browser tabs that may be utilizing Internet bandwidth
Contact us at email@example.com
No need to download or install any software. You only need a good internet connection and your computer/laptop. The preferred browser is Chrome, but the platform is compatible with the majority of browsers, except Explorer. Please check to have the browser latest version.
Extra tip: If you experience problems accessing the platform, refresh your browser cache by clicking CTRL+F5.
The live and recorded presentations will be shown through the Vimeo live stream services. Regions or countries with restrictions to access Vimeo may watch the recordings though VPN (Virtual Private Network). Information on such VPN and how to download can be found here.